Privacy Policy

BillAvenue.com takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from billers, agent institutions and customers who avail our services and submit information to BillAvenue.com through the Internet. As the BillAvenue.com services evolve, we may revise this policy, so please check back frequently. If you have questions about BillAvenue.com privacy practices, please contact us at contact@billavenue.com

Scope of this Privacy Policy:

This Privacy Policy covers BillAvenue's treatment of personally identifiable information collected from billers and agents, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that BillAvenue's back end technology providers / partners may share with it.

This Policy does not apply to the practices of companies that BillAvenue.com does not own or control, or to people that BillAvenue.com does not employ or manage. BillAvenue.com is a wholly owned subsidiary of Infibeam Avenues Limited. This Policy is specific to BillAvenue.com and does not apply to Infibeam Avenues Limited or other websites or Internet services that are part of or to be part of the Infibeam Avenues Network.

Objectives:

  • Provide consumers notice of our information practices.
  • Offer consumers choices as to how their information is used beyond the purpose for which the information was provided.
  • Offer consumers reasonable access to their information and an opportunity to correct inaccuracies.
  • Take reasonable steps to protect the security and integrity of personal information.

BillAvenue.com respects your privacy and desires to promote trust and confidence on the internet. As such, BillAvenue.com feels it is necessary to disclose to you what information this site collects and tracks, and what we do with the information that we collect.

Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) software, which encrypts information you input. We store information gathered on secure computers. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use advanced security technology to prevent our computers from being accessed by unauthorized persons. It is important for you to protect against unauthorized access to your Login ID/password and to your computer. Be sure to sign off after using a shared computer and otherwise protect the password used to access BillAvenue.com's services.

Currently, BillAvenue.com collects personal information of our Billers/Agent Institutions through the onboarding process, the service agreement that they execute and various submitted documents of the Billers'/Agent Institution's creditability as required by BillAvenue from time to time. BillAvenue asks customers to provide personal data such as name and address, telephone number, and E-mail address. BillAvenue.com uses this data solely for the purpose of processing bill payments, or communicating with the customer or BBPCU the status of the payment. The data BillAvenue.com collects is used in the aggregate to give us demographic information about the entire BillAvenue.com audience in order to improve the service to you, to perform statistical analysis of the collective characteristics and behavior of our billers, agent institutions and their customers, to measure overall patron demographics and interests regarding specific areas of the BillAvenue.com domain and to analyze how and where to use our resources. We use cookies to help us determine which sites users link to, and which services our web visitors use.

We also track information like the domain name from which you contact us, the pages you request, the referring site, and the time that you spend on the site. For everyone who visits BillAvenue.com, we track the log IP addresses, the type of operating system that your computer uses, and the type of browser software used by you. From the IP address, we can determine the Internet Service Provider and the geographic location of your point of connectivity.

The personal information you provide - name, address, etc.- allows us to inform you about updates, or changes to the service and to notify you of services of BillAvenue.com, its backend service providers and affiliates that we believe may be of interest to you.

BillAvenue.com uses reasonable precautions to keep the personal information disclosed to us secure and will not disclose this information to other individuals or organizations unless required by law. However, BillAvenue.com will exchange information with other companies and organizations for the sole purposes of fraud protection and risk reduction. However, in the case of abuse or breach of security, we are not responsible for any breach of security or for any actions of any third parties which receive the information illegally. BillAvenue.com will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. However BillAvenue.com will send personally identifiable information about you to other companies or people when: 1) we have your consent to share the information; 2) we need to share your information to provide the product or service you have requested; 3) we need to send the information to companies who work on behalf of BillAvenue.com to provide a product or service to you (unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us).

Personally identifiable consumer information is also shared with third parties such as National Payments Corporation of India (NPCI) to the extent necessary for BillAvenue.com to deliver payment processing services.BillAvenue.com is committed to safeguarding the privacy of our customers' personal data. BillAvenue.com may also link to a wide variety of other sites. We are not responsible for their privacy policies or how they treat information about their users.

If you have questions or suggestions, we can be reached by email at contact@billavenue.com or by writing to us at:

BillAvenue.com
Infibeam Avenues Limited.,
Plaza Asiad, Level Two,
Station Road, Santa Cruz(West),
Mumbai 400 054. India.

We respond to subpoenas, warrants, or other court orders regarding information that is contained within our access logs concerning any biller, agent institution, customer or visitor. We reserve the right to release that information concerning any user who we believe is in violation of our content guidelines, even without a subpoena, warrant, or other court order. We cooperate with law enforcement agencies in identifying those who use our servers and services for illegal activities. We also reserve the right to report any illegal activity by our users to law enforcement for prosecution.

Please be aware that BillAvenue.com does not control the acts of its billers, agent institutions, customers or web visitors. All billers, agents, customers and visitors should be aware that, when they disclose personal information such as their actual name, store's name, e-mail address, etc. to third parties, the information may be collected and used by others to send that person unsolicited e-mail from other parties, outside of BillAvenue.com. In the event that you encounter any BillAvenue biller or agent institution who is improperly collecting or using information about users, please contact us by emailing at contact@billavenue.com

If you feel that BillAvenue.com has violated this Statement on Privacy in any way, please contact us at contact@billavenue.com that we may address this issue.