Agent Institutions

CUSTOMER TOUCH POINTS: Provide the customer touch points for payment of bills issued by any biller in the BBPS ecosystem.

CUSTOMER ASSISTANCE: Facilitate customer registration, provide quality support to customers, help them in raising complaints and resolving these complaints with the Customer BBPOU.

INSTANT CONFIRMATION: Send the customer instant confirmation of bill payments in accordance with the standards of BBPS.

CUSTOMER AWARENESS: Make the customer aware about the actual realization, bill settlement cycle for unpaid bills and extra Customer Convenience Fee (C.C.F), if applicable. Such charges shall not exceed the maximum amount prescribed by the scheme.

BHARAT CONNECT BRAND VISISBILITY: BBPS logo or trademark should be prominently displayed at the collection points as per the guidelines laid down by BBPCU to identify the physical as BBPS enabled Service Point.

• Step 1
  Collect a request for participation from the Agent Institution mentioning the names of the other OUs it may be associated with.
• 
  Step 2
  OU to complete the document submission on the online portal to complete onboarding
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  Step 3
  Collect a list of sub-agents from the Agent Institution.
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  Step 4
  Ensure that at least 1 mode of payment is available at the Agent Institution's outlets or Customer service points.
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  Step 5
  AI Consent Letter duly completed, signed and stamped as per BBPS guidelines.
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  Step 6
  All Branding guidelines of BBPS to be followed on every screen in the mobile application or website.
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  Step 7
  Approval letter to be shared by the COU to Bharat Connect
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  Step 8
  All documents, Certification Reports of Sandbox Testing, Comfort Testing and UAT Testing along with other Test Cases to be emailed to Bharat Connect within two weeks of completion to complete onboarding.

• Business address authorization letter and license to operate the business.
• Compliance of KYC (Proof of registered/business address, active bank account details, PAN number).
• Credibility check, credential verification and banker's opinion report.
• ITR of last 2 years.
• Financial statements for at least 2 years / other credit verification / Background check/ CIBIL verification of promoters and directors.
• Should not be bankrupt or insolvent.
• Should not appear in the list of banned/ prohibited/blacklisted entities. https://www.rbi.org.in/scripts/bs_nbfclist.aspx ; http://mha.nic.in/bo