All bill payments.
One integrated solution

One-stop advanced platform for all bill payments

Banks and other non-banking entities who currently offer bill payment or aggregation business and have not received In-Principle approval from RBI to become a BBPOU are eligible to become an Agent Institution (AI). Agent Institutions can collect bill payments from nationwide customers for myriad bill categories via a network of agents or by setting up customer service points in various regions and locations.
Assurance

Assurance

Assurance of collaborating with BillAvenue, a stable and reliable entity that has been authorized by Reserve Bank of India (RBI) to operate as BBPOU.
Easier Complaint Redressal

Easier Complaint Redressal

Centralized Complaint and Settlement Dispute Management for easier resolution of customer complaints and grievances.

Easy Integration

Easy Integration

Easy and single integration with BillAvenue which has been certified by NPCI on bill payment channels.
Standardization

Standardization

Standards driven bill payment system and scheme governance.
One Point Access

One Point Access

Access to all billers of various categories under BBP via a single platform.
Revenue Opportunities

Revenue Opportunities

Increased revenue opportunities due to increase in bill payment transactions of various categories.
Single Touch Point

Touch Point

Become the single touch point for customers via various channels.
Customer Footfall

Customer Footfall

Opportunity for increased footfall generated on account of bill payments apart from the primary business.
What You Can Earn?
Zero Setup Fees. No Annual Maintenance Cost.
Electricity
Applicable for all modes of online & offline payments
Transaction between
₹ 0 - ₹ 1000
You Earn 5* per txn.
Transaction between
₹ 1001 - ₹ 2000
You Earn 15* per txn.
Transaction of
₹ 2001 & above
You Earn 25* per txn.
Gas
Water
Telecom - Postpaid
DTH
Online Transactions
You Earn 0.75%* per txn.
Offline Transactions
You Earn 1.25%* per txn.
  • Above prices are exclusive of taxes
  • Maximum amount of customer convenience fee chargeable to the customer is ₹ 25
More on Agent Institution
Q
Who is an Agent Institution? Who can be an Agent Institution?
A
Agent Institutions are entities who wish to offer or those who are currently in bill payment, collection and aggregation business, or who have not received in-principal approval from RBI. They are on-boarded in the BBP ecosystem by BillAvenue. Agent Institutions may further on-board agents and/or set up customer service points in various regions and locations.
Q
How to become an Agent Institution with BillAvenue?
A
Step 1:  Connect with BillAvenue
Step 2:  Complete your documentation and on-boarding process with BillAvenue
Step 3:  Activate your channels like Internet, Mobile, Branch or agents under BBP via BillAvenue
Q
What are the key responsibilities of an Agent Institution?
A
  • Create customer touch points
  • Provide customers assistance with registration, Quickpay, complaint resolution, etc.
  • Offer instant payment confirmation to customers
  • Notify customers about realization of payments and extra charges for bills to be paid
  • Display BBP logo prominently at all collection points
Q
Which categories of bills can Agent Institutions accept via BillAvenue?
A
Currently, BillAvenue supports bill payment collection for utility services including gas, water, electricity, Direct-to-Home (DTH), broadband and mobile postpaid connections. Over a period of time, this scope will be increased to include other bill categories such as school/university fees, insurance, credit card payments, municipal taxes etc.
Q
What is the timeline for becoming an Agent Institution?
A
RBI has given a deadline of December 31, 2017 to all participants who wish to become an Agent Institution under BBP. View the RBI circular.
Q
Can an Agent Institution have tie-ups with multiple BBPOUs?
A
No, an Agent Institution will get access to BBP application module only through one designated BBPOU.
Q
What are the documents required for an Agent Institution to get on-board?
A
Below are the documentation requirements, which need to be furnished with BillAvenue, as per BBP Procedural Guidelines:
  • Business address authorization letter and license to operate the business.
  • Compliance of KYC (Proof of registered/business address, active bank account details, PAN number).
  • Credibility check, credential verification and banker's opinion report.
  • ITR of last 2 years.
  • Financial statements for at least 2 years / other credit verification / Background check/ CIBIL verification of promoters and directors.
  • Should not be part of blacklist as and when introduced by BBPCU or any other competent authority.

Enroll as an Agent Institution with BillAvenue.
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