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All bill payments.
One integrated solution

One-stop advanced platform for all bill payments

Banks and other non-banking entities who currently offer bill payment or aggregation business and have not received In-Principle approval from RBI to become a BBPOU are eligible to become an Agent Institution (AI). Agent Institutions can collect bill payments from nationwide customers for myriad bill categories via a network of agents or by setting up customer service points in various regions and locations.

Features & Benefits

FEATURES & BENEFITS

Single, Easy Integration

Single and easy integration with BillAvenue for bill payments certified by NPCI on bill payment channels and for Mobile/DTH and Data Card recharges.

One Point Access

Get access to Mobile/DTH and Data Card service providers for recharges and billers of various categories under BBPS for bill payments via a single platform.

Convenience

Customers can directly recharge their Mobile/DTH and Data Card numbers or pay their bills from your website/App/Panel.

Assurance

Assurance of collaborating with BillAvenue, a stable and reliable entity authorized by Reserve Bank of India (RBI) to operate as BBPOU.

Customer Footfall

Opportunity for increased footfall generated on account of bill payments and recharges apart from the primary business.

Revenue Opportunities

Increased revenue opportunities due to increase in bill payment and recharge transactions of various categories.

Efficient Complaint Management

Centralized Complaint and Settlement Dispute Management for easier resolution of customer complaints and grievances.

Support

Our dedicated team of experts are always ready to help solve your queries at the earliest: Just the kind of support your business needs.

Roles & Responsibilities

ROLES & RESPONSIBILITIES

Customer
Touch-point

Provide the customer touch points for payment of bills issued by any biller in the BBPS ecosystem.

Customer
Assistance

Facilitate customer registration, provide quality support to customers, help them in raising complaints and resolving these complaints with the Customer BBPOU.

Instant
Confirmation

Send the customer instant confirmation of bill payments in accordance with the standards of BBPS.

Customer
Awareness

Make the customer aware about the actual realization, bill settlement cycle for unpaid bills and extra Customer Convenience Fee (C.C.F), if applicable. Such charges shall not exceed the maximum amount prescribed by the scheme.

BBPS
Brand Visibility

BBPS logo or trademark should be prominently displayed at the collection points as per the guidelines laid down by BBPCU to identify the physical as BBPS enabled Service Point.

AI Onboarding Process

AGENT INSTITUTION ONBOARDING PROCESS

Submit the
'Agent-Institution Consent' to BillAvenue.
Download the Consent Form

Complete required documentation and on-boarding process with BillAvenue. Check the
Pre-requisites and other Documents

Adhere to BillAvenue technical standards & API specifications for smooth integration.
Check the Technical Standards

Develop your
application
front-end according to BBPS standards. Check the Front-end Standards

Get your channels like Internet, Mobile, Branch or Agents active under BBPS via BillAvenue.
Know more

Pre-Requisites

PRE-REQUISITES

DO's

Get access to BBPS application module through BillAvenue only.
Submit a list of physical channels like agents, bank-branches or business correspondents to BillAvenue.
Ensure the availability of at least a minimum number of modes of payments at its outlets/ customer service points.

Note: Modes of payment under BBPS would also be configured as per Biller requirement. In addition to cash acceptance, the outlets will have to ensure an electronic mode of payment is put in place over a reasonable period of time, not exceeding one year from the commercial launch of BBPS.

Don'ts

Cannot have direct tie-up with billers
Cannot have bilateral arrangement with other Aggregators/service providers doing bill payments.

WHAT DOCUMENTS ARE REQUIRED?

Agent Institution Agreement on Rs.600/- stamp paper with sign and stamp on all the pages including stamp paper on A4 Paper. Download Agreement

Pan Card of Company and Official valid documents of Signatories authorized to transact on its behalf. ( PAN Card/Passport/ Driving License/ UID )

Certificate of Incorporation and Memorandum of Association and Article of Association

Board Resolution on company letterhead with sign and stamp. Download Board Resolution Format

List of Directors

GST Certificate or any other Certificate accepted as business activity

Consent Letter on Company Letterhead with sign and stamp. Download Consent Letter Format

Customer Convenience Fee

The Agent Institution may charge the customer convenience fee to the Customer not more than the amount mentioned under customer convenience fee column; however, they are free to charge lower amount or not charge at all.

Biller Category	Electronic ON-US ( In )	Electronic OFF-US ( In )	Offline Physical ( In )
Electricity	NIL	Subject to actual cost of the Payment Method	Maximum of 25
B2B Payments (Generic Commercials)	NIL	NIL	NIL
B2B-Dairy	NIL	NIL	NIL
Broadband/Datacard	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Cable	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Clubs & Associations	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Combination Plan	NIL	NIL	NIL
Credit Card	NIL	Subject to actual cost of the Payment Method	NIL
DTH	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Educational Fees (School/College/ Pvt. Institutions etc.)	NIL	Subject to actual cost of the Payment Method	Maximum of 25
FASTag Recharge	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Gas -Piped Line	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Hospital & Pathology	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Housing Society	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Insurance	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Loan Repayment	NIL	Subject to actual cost of the Payment Method	Maximum of 25
LPG Gas	NIL	NIL	NIL
Metro Recharge	NIL	Subject to actual cost of the Payment Method
Mobile Postpaid / Landline Postpaid	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Mobile Prepaid Recharges	NIL	NIL	NIL
Municipal Taxes & Services	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Mutual Fund	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Recurring Deposits	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Rental	NIL	Subject to actual cost of the Payment Method	Maximum of 25
Subscription Fees - OTT & Magazines, Others Music, Online Subscriptions Grocery, Newspaper & Others Education apps Health and Fitness	NIL	Subject to actual cost of the Payment Method
Water	NIL	Subject to actual cost of the Payment Method	Maximum of 25

LIVE AIs

99Paisa Services Pvt Ltd.	Beam Money Pvt Ltd.
ESevaWorld Services Pvt Ltd.	Hermes IT Solutions Pvt Ltd.
MIMO Technology Pvt Ltd.	MindsArray Technologies Pvt Ltd.
Muthoot Fincorp Ltd.	Suvidhaa Infoserve Pvt Ltd.

FAQ

FREQUENTLY ASKED QUESTION

Who is an Agent Institution? Who can be an Agent Institution?

Agent Institutions are entities who wish to offer or those who are currently in bill payment, collection and aggregation business, or who have not received in-principal approval from RBI. They are on-boarded in the BBP ecosystem by BillAvenue. Agent Institutions may further on-board agents and/or set up customer service points in various regions and locations.

How to become an Agent Institution with BillAvenue?

Step 1 Connect with BillAvenue
Step 2 Complete your documentation and on-boarding process with BillAvenue
Step 3 Activate your channels like Internet, Mobile, Branch or agents under BBP via BillAvenue

What are the key responsibilities of an Agent Institution?

Create customer touch points
Provide customers assistance with registration, Quickpay, complaint resolution, etc.
Offer instant payment confirmation to customers
Notify customers about realization of payments and extra charges for bills to be paid
Display BBP logo prominently at all collection points

What is the timeline for becoming an Agent Institution?

RBI has given a deadline of December 31, 2017 to all participants who wish to become an Agent Institution under BBP.

Can an Agent Institution have tie-ups with multiple BBPOUs?

No, an Agent Institution will get access to BBP application module only through one designated BBPOU.

What are the documents required for an Agent Institution to get on-board?

Below are the documentation requirements which need to be furnished with BillAvenue, as per<
BBP Procedural Guidelines:

Business address authorization letter and license to operate the business.
Compliance of KYC (Proof of registered/business address, active bank account details, PAN number).
Credibility check, credential verification and banker's opinion report.
ITR of last 2 years.
Financial statements for at least 2 years / other credit verification / Background check/ CIBIL verification of promoters and directors.
Should not be part of blacklist as and when introduced by BBPCU or any other competent authority.

RECHARGE SERVICES FOR YOUR BUSINESS

Single Integration

Enable Mobile/DTH and Data Card recharges on your website/App/Panel along with bill payments without writing any extra code. The existing integration with BillAvenue automatically supports recharge services.

Recharge Plan API

Invalid recharge denominations lead to failed transactions resulting in a poor user experience. BillAvenue's Recharge Plan API simplifies the recharge process by allowing your customers to select valid from recharge plans offered by the operators. These plans are updated periodically from the operator's websites, making it easy for customers to complete their recharges quickly and successfully.

Dynamic Switching

BillAvenue is connected with operators via multiple aggregators. In event of downtimes with any of the aggregators BillAvenue's intelligent algorithms dynamically switches the transactions and routes them through another aggregator. This ensures 100% uptime and consistently maintains highest success ratio.

Highest Success Rate

Our smart and efficient Mobile Number Portability (MNP) API checks and detects the current operator in real-time and processes the recharge successfully with the correct operator. This reduces transaction failures, increases customer satisfaction and provides highest success rate in the industry.

All bill payments. One integrated solution